I received my order, it is noted that there is a product missing what to do ?

When on your delivery of the product(s) is marked as missing, the amount thereof has been injected in to have in the form of a voucher to deduct directly from your next order.

The code is available in your customer area under "my vouchers"

I received a defective product, how do?

You have a period of 48 hours of receipt of your order to notify us of any defects of an article only by e-mail.

Please log in to your client area, click on the heading "contact"

For a quick follow-up on your application, it is strongly advised to send only one e-mail per order and wait for the response of the customer service 24/48h.

Your e-mail address must be included, a reference control, the reference of the defective item and one or more photo showing the defect of the article.

The customer service department will contact you by e-mail or by phone to explain to you the procedure of return or the establishment of a have following the case.